Refund Policy

Review before publishing: This policy must be reconciled with your final contract and applicable consumer law.

1. Before work begins

A cancellation request received before discovery, scheduling, access review, strategy or production begins may be eligible for a refund after deducting payment processing charges and non-recoverable third-party costs.

2. After work begins

Once discovery, strategy, design, development, content generation or campaign setup has started, any eligible refund is calculated after deducting completed work, reserved team capacity, licensed assets and committed third-party expenses.

3. Non-refundable items

Delivered consultations, completed discovery, approved designs, generated pages, completed development, purchased software, domains, hosting and other non-recoverable costs are non-refundable.

4. Duplicate or incorrect payment

Contact Codefreex immediately with the payment reference. Verified duplicate payments or processing errors will be reviewed and corrected to the original payment method.

5. Search and business outcomes

A refund is not available solely because a search engine does not index or rank a page, or because the website does not generate a particular traffic, lead or revenue result. The service guarantees implementation, not third-party outcomes.

6. Request process

Email hello@codefreex.com with the payment reference, package and reason. Eligible refunds are returned to the original payment method within the timeframe communicated after review.